Bissell, a prominent floor cleaning product company, has issued a recall for over 150,000 of its Multi Reach Hand and Floor Vacuum Cleaners, citing a potential fire hazard. This recall has been prompted by findings indicating the vacuum's battery pack's tendency to overheat and smoke, posing a risk of fire. In this article, we'll delve into the details of this recall, emphasizing the importance of consumer safety.
The Scale of the Recall: Numbers and Locations
The recall, as announced by the United States Product Safety Commission (USPSC), affects a significant number of units. The USPSC's release on Thursday disclosed that 142,000 units were recalled in the United States, with an additional 14,600 units sold in Canada. This widespread recall underscores the urgency and seriousness of the identified safety concern.
Incident Reports: The Catalyst for Recall
According to the USPSC's release, Bissell initiated the recall after receiving reports of 17 instances where the recalled vacuum cleaners emitted smoke and a burning odor. Shockingly, six of these reports detailed the battery pack catching fire, resulting in three cases of minor property damage and two cases of minor burn injuries. This revelation highlights the severity of the potential hazards associated with the affected vacuum cleaners.
Bissell's Response: Consumer Safety as Top Priority
In response to the recall, Bissell has affirmed its commitment to consumer safety. A spokesperson for the company, speaking to "Good Morning America," stated, "Consumer safety is our top priority," emphasizing their collaboration with the U.S. Consumer Product Safety Commission (CPSC) in the voluntary recall. Bissell urges all consumers to cease using the vacuum immediately and visit their official website for information on impacted models and steps to receive a free replacement.
Retailers and Distribution: Where the Recalled Units Were Sold
The recalled vacuum cleaners were not limited to a specific retailer; they were sold both in-store and online. Major retailers, including Lowe's, Macy's, Kohl's, Target, Walmart, Best Buy, as well as online platforms like Bissell's official website, Amazon, and HSN, were part of the distribution network. At the time of publication, responses from these retailers were not available.
Safety Measures: Disposal and Model Identification
To ensure safety during the recall process, Bissell advises consumers to stop using the vacuums immediately. For instructions on how to deplete the charge on the battery and receive a free replacement, consumers are urged to contact the company directly. Additionally, proper disposal of the recalled lithium batteries is crucial. The release emphasizes adhering to local and state laws for disposal and avoiding depositing the batteries in used battery recycling boxes.
Specific Models Affected: Check Your Vacuum
The recall specifically impacts multiple model numbers, including 1985, 19851 (also known as Multi Auto), 19859, 1985T, 2151, 21512, 21513, 21517, 21518, 21519, 2151A, 2151T, 2151W, and 2151V. Consumers are encouraged to locate their model number on the product rating label behind the dirt tank to determine if their unit is affected.
Conclusion: Prioritizing Safety in Product Recalls
In conclusion, the Bissell Multi Reach Hand and Floor Vacuum Cleaner recall sheds light on the importance of prompt and decisive action when potential safety hazards arise. Bissell's collaboration with regulatory bodies and their dedication to consumer safety underscores the responsibility companies bear in ensuring the well-being of their customers.
FAQs: Addressing Consumer Concerns
How do I know if my Bissell vacuum is affected by the recall?
- Check the product rating label behind the dirt tank for the specific model number. Refer to Bissell's official website for a comprehensive list.
What should I do if I own a recalled vacuum?
- Cease using the vacuum immediately and contact Bissell for instructions on depleting the battery charge and obtaining a free replacement.
Can I still use the vacuum if I haven't experienced any issues?
- As a precautionary measure, Bissell advises all consumers to stop using the vacuum and participate in the recall.
How should I dispose of the recalled lithium batteries?
- Follow local and state laws for proper disposal. Do not deposit them in used battery recycling boxes.
Are there alternative models available for replacement?
- Bissell is offering free replacements for the affected models. Visit their official website for more details.